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Appointments & Policies
Appointment Policy
Walk-in clients are welcome, however, whenever possible, please call in advance for an appointment. Emergency cases will always receive priority treatment, followed by patients with previously scheduled appointments. Transportation appointments are on a first come-first serve basis. If you need transportation for you and/or your pet, please call in advance. To make an appointment please contact 805-497-4900.
Emergency Appointments
WVAH doctors are available 24 hours a day, 7 days a week, including holidays. Emergency fees will apply. For emergencies or to schedule an appointment or transportation, please call (805) 497-4900
Hospital Hours
Monday through Sunday including Holidays
Payment Policy
We require full payment at the time services are rendered. Scheduled surgeries require a deposit of the estimated total. Any additional fees are paid upon retrieval of family pet. For your convenience, we accept Visa, Master Card, American Express, Discover, Debit Cards, Care Credit, cash and personal checks.
Return Check Policy
Return checks are subject to a $40 "return check fee" in order to cover bank fees and collection expenses. Return checks must be paid in cash or with a credit card within 5 days of receiving notice by phone, email or US Mail. All return check items not recovered within the 5 day period will be sent to the Ventura District Attorney's office for appropriate action.
Patient Arrival Policy
In order to protect you and your pet, as well as others at our hospital, all dogs must be on a leash and properly controlled while in the front desk waiting area, exam rooms or while waiting outside.
All cats must be in an appropriate cat carrier or on a leash.
Client Appointment Form
To help us expedite your appointment and answer any questions we may have, we ask that clients fill out our Client Appointment Form before coming in for your scheduled time. In order to fill out our Client Appointment Form you will need Adobe Acrobat or Adobe Acrobat Reader which you can download from the link below. If you have any questions about our Client Appointment Form, please call us so we may assist you.
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