"Dr. Slaton, we were very sad to have to put our cat "Storm" of 14 years down recently and really appreciated how caring and thoughtful you and your staff was during a hard time for us. You really care about the people and pets you work with and I have recommended you to all our friends with pets." Rick and Jan O'Bryant, Moorpark, California

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I want to thank you again for coming in late last night to see CookieBear. I realize I am probably a 'hard nut' when it comes to being impressed, and I have absolutely been floored at the care, professionalism and absolute compassion you and your staff have shown to TLC. Not to embarrass you, but I think you are the best around and wanted to forward you the TLC email to the volunteers this morning. I am known for saying what I mean and meaning what I say, so I am not simply 'shining your boots' here (as my husband, the retired LAPD cop would say). We have been burned numerous times recommending vets or services in the past, so I tend to not jump on the band wagon very quickly or recommend lightly. I truly respect you and so appreciate what you have done for our little munchkins despite how challenging they can be. Just think - you only see the worst of our rescues and never the best of them! We just passed the 300th dog mark of pulls under TLC - TLC was only birthed June of 2009 (although I have been doing rescue and foster for other groups almost 30 years now). Very fourth dog (or more) has been a hard case other rescues have left behind, so I am humbled and VERY proud of our volunteers and foster parents... it has greatly reduced my stress level to have finally found a vet I know believes in the same thing we do. Thank you from the bottom of my heart (and all of our little ones too!). Sincerely, Linda

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Dr. Steve Rosenstein is the best vet around. Have gone to him with my cocker spaniels for 20 years. The staff is amazing - very caring people. Carla Scherr

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So often when a customer does not have a “positive” experience in a place of business, it seems as though they will invest more time in making sure someone is “well aware” of their issues, than it would take to simply address whatever the issues are. I am very pleased to share with you this morning, that this is not the case in my circumstance. I am taking the time to write this note

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In the year since she was adopted, Teddy Lamarr has endured several medical problems. Today she was Dr. Slaton's entropian surgery. It is impossible to find words enough to thank Dr. Slaton who has cared for her since she was three months old. To Dr. Slaton and the entire staff of the Westlake Village Animal Hospital, our heartfelt gratitude for your professionalism and boundless compassion.

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In September 2009 my husband Mike and I adopted Buddy from S.A.F.E. animal rescue. Buddy was perfectly healthy, but he had been at a shelter in the west valley too long, so they had called S.A.F.E. to see if they could rescue him. As soon as Buddy shoved his nose through the dog enclosure and licked my hand I knew that we were taking him home. Buddy turned out to be a great addition to our little family and he always managed to keep himself in just enough trouble to keep life interesting. As soon as I taught him to stop doing one bad thing he would come up with something else to amuse himself that Mike and I found a little questionable. Buddy was very active. We went for walks of over a mile almost every day and Buddy could just several feet in the air without a thought.

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